Privacy Policy

Last Updated: October 26, 2023

At Quill & Compass, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us when you use our website, services, and interact with our team. We adhere to the principles of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We collect various types of information in connection with the services we provide, including:

  • Personal Identifiable Information (PII): This may include your name, email address, phone number, and institutional affiliation, provided voluntarily when you request a quote, submit an inquiry, or subscribe to our newsletter.
  • Academic Information: For the purpose of providing our publishing and academic services, we may collect documents, manuscripts, research data, and other academic content. This information is treated with the utmost confidentiality and is used solely for the provision of our services.
  • Payment Information: When you make a payment for our services, we collect necessary billing details. Please note that we use secure third-party payment processors (e.g., Stripe, PayPal), and we do not store your full credit card details on our servers.
  • Technical Data: We automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, referral sources, pages viewed, and the dates/times of your visits. This data is used for website analytics and to improve user experience.
  • Communication Data: Records of your communications with us via email, phone, or contact forms.

2. How We Use Your Information

Your information is used for the following purposes:

  • To provide, operate, and maintain our services, including academic proofreading, editing, and manuscript preparation.
  • To process transactions and send you related information, including purchase confirmations and invoices.
  • To communicate with you, respond to your inquiries, and provide customer support.
  • To send you marketing and promotional communications (if you have opted in) about our services, offers, and news that may be of interest to you. You can opt-out at any time.
  • To improve and personalize our website and services, understanding user preferences and popular content.
  • To detect, prevent, and address technical issues, fraud, or other illegal activities.
  • To comply with legal obligations and enforce our terms and conditions.

3. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your Personal Identifiable Information to outside parties without your explicit consent, except in the following limited circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, analytics providers). These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business assets. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. We employ industry-standard encryption, secure servers, and strict access controls. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Identifiable Information. These rights include:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • The right to withdraw consent: You also have the right to withdraw your consent at any time where Quill & Compass relied on your consent to process your personal information.

To exercise any of these rights, please contact us at contact@quillandcompass.co.uk. We will respond to your request within one month.

6. Third-Party Links

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: contact@quillandcompass.co.uk
  • By phone: +44 20 7946 0876
  • By mail: Quill & Compass, 315 Piccadilly Circus, Floor 12, London, Greater London, W1J 7ND, United Kingdom